5 entries · Updated in the field

Field Notes

Essays and observations on systems, delivery, AI governance, operations, and the work of building durable change.

Delivery & Program Management

Everything Is a System

A practical field note on seeing the people, relationships, processes, and conditions around a problem before changing the technology.

  • systems thinking
  • delivery
  • governance
Delivery & Program Management

Lessons from Technical Program Management

Four practical lessons about ambiguity, interfaces, decision-making, and the real work of delivery.

  • program management
  • delivery
  • teams
Small Business Systems

Modernizing a Small Professional Services Firm

Practical modernization starts with the firm’s operating reality, then changes systems at a pace people can absorb.

  • modernization
  • professional services
  • operations